You asked, We answeredFrequently Asked Therapy Questions


What is the Cost of Therapy?

Our rates are dependent on the chosen service and therapist. Our team will provide more detailed information during your initial consult. Payment can be made by cash, credit card, bank transfer or email transfer. Payment is due at the time of the session. If you have any questions or concerns about our fees or payment policy, don’t hesitate to contact us!

Can I use my benefits/insurance?

Our team of therapists are all Registered Social Workers. Coverage for our services is most often available through extended health care benefit plans offered by your employer or school. We do not direct bill insurance companies. Receipts for service are issued upon payment for submission to your provider.

If you are unsure if you have coverage, please get in touch with your provider and inquire about your plan prior to attending your session. You will want to ensure that you have coverage for a Registered Social Worker with a Master’s Degree.

If you do not have insurance or a benefits plan, please note that our services are considered medical expenses and can be claimed on your income tax.

What is Your Cancellation Policy?

We understand there may be times when you will need to cancel or reschedule a session. You will not be charged for your session if you provide 24hrs notice of cancellation, have an emergency situation or there is inclement weather. If you do not give 24hrs notice of your intention to cancel or do not show up for your scheduled session, you will be charged half the session fee. To cancel an appointment, a message left on your therapist’s voicemail or an email will suffice.

What should I expect from my first appointment?

We use the first session to get to know you! The session might involve discussing your reasons for seeking therapy, sharing relevant personal history, and outlining your goals and expectations. You will begin to explore current challenges and emotions to help your therapist gain an initial understanding of your presenting concerns. Overall, the first appointment is to build rapport and set the stage for a collaborative and supportive therapeutic relationship.

Is what I share confidential?

What is said in therapy stays in therapy. Knowing that you can say anything to your therapist and it will remain private helps to create a safe and trusting therapeutic relationship. All therapists are legally and ethically bound to keep their sessions confidential.

There are some exceptions to this rule which include:

  • If you are at imminent risk of harm to yourself or others
  • If the therapist is made aware of suspected child abuse or neglect
  • If you disclose misconduct of any other regulated health professional
  • If a court order is obtained and requests access to all or part of your clinical file.

Our confidential policy will be shared in more detail when you become a practice client and meet with your therapist.

If you don’t find the answers you’re looking for, call or email us with any further questions.
We are always happy to hear from you.